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All collectionsPlans, billing and troubleshootingThe pickup picker does not appear in my cart

The pickup picker does not appear in my cart

Six things decide whether the panel shows next to your checkout button. Check them in this order, most common first.

The pickup panel next to your checkout button comes from the Wybór Paczkomatu theme app embed.

Step 1: Check the theme app embed

Open Dashboard and look at Locker selection in cart under Operational status.

A badge of Inactive means the embed is off: press Enable in theme to jump to it in the theme editor.

Step 2: Check the app is switched on

On the General tab of Settings, the App activity card should show Active, with The app works in the store checked.

Switched off, both Settings and the dashboard say so.

Step 3: Check the customer's country

The picker only shows for customers checking out from the country set on the Delivery country card; a different one removes it, unless your storefront cannot detect a country at all.

Step 4: Check the cart itself

A cart with nothing that needs shipping, like digital-only products, gets no picker, and on a product page the panel only opens inside the cart drawer, never the page body, so a drawer-less theme needs the cart opened first.

Step 5: Check your visibility rules

Rules on the Pickup point visibility card silently remove both the picker and pickup delivery at checkout for a cart that breaks one of them. Try a plain, cheap, unrestricted item to rule this out.

Step 6: Check your monthly limit

Open Plans and look for the Limit reached badge.

Over your monthly order limit the picker stops showing for new customers; upgrading turns it back on immediately, since the check runs fresh on every storefront visit.

What to do next

  • Test in a private window: a cached page is a common false alarm right after enabling the embed.

  • If the picker shows but pickup delivery is missing at checkout, read Pickup delivery is missing at checkout.

  • Add the post-purchase blocks too, so a missed pickup can still get its point.

Stuck on any of this? Open the chat in the bottom right corner of the app and we will help you set it up.

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